Privacy Policy
Prime Shine Services (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our clients. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services or contact us.
By booking our services or communicating with us, you agree to this Privacy Policy.
. Information We Collect
We collect only the information necessary to operate our cleaning services, including:
Full name
Phone number
Email address (if provided)
Service address
Details about the cleaning service requested
Messages, photos, or instructions you choose to share with us
Payment method used (cash, transfer, or other approved method)
⚠️ We do not store credit card or banking details.
. How We Collect Information
We collect information when you:
Request a quote
Book a cleaning service
Communicate with us via phone, WhatsApp, email, or social media
Complete a booking or inquiry form
Provide information directly to us
. How We Use Your Information
We use your information to:
Provide and complete cleaning services
Schedule appointments and confirm bookings
Prepare quotes, invoices, receipts, and service records
Communicate before, during, and after service
Maintain internal business records
Improve service quality and client satisfaction
Meet legal and business record-keeping requirements
We do not sell, rent, or trade your personal information.
. How Long We Retain Your Information
We retain client information only as long as reasonably necessary to:
Maintain service and payment records
Handle follow-ups or repeat bookings
Meet legal, accounting, or business obligations
You may request deletion of your information once services are completed, except where records must be kept for legal or business reasons.
. Your Rights
You have the right to:
Request access to your personal data
Request corrections if information is inaccurate
Request deletion of your personal data
Ask us to stop contacting you for non-essential communication
Requests can be submitted using the contact details below.
. Sharing and Disclosure of Information
We only share information when necessary:
With authorized staff or contractors to complete services
With service providers such as invoicing or payment platforms
When required by Grenadian law or legal authorities
We do not share customer information for advertising or marketing purposes.
. How We Protect Your Information
We take reasonable steps to protect your information, including:
Limiting access to client information
Secure storage of digital and physical records
Responsible handling of client details
Only authorized personnel of Prime Shine Services can access your information.
. Data Breach Handling
In the unlikely event of a data breach, we will take immediate steps to secure affected information and notify clients if necessary.
. Third-Party Services
We may use third-party services (such as payment processors or scheduling tools) to operate our business. These services manage their own data practices, and Prime Shine Services is not responsible for their privacy policies.
* Automated Decision-Making
Prime Shine Services does not use automated decision-making or profiling systems involving client data.
* Children’s Privacy
Our services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from minors.
* Changes to This Privacy Policy
This Privacy Policy may be updated from time to time. Any changes will be shared on our website or communicated to clients where necessary.
* Contact Information
For questions, requests, or concerns regarding this Privacy Policy or your personal information, contact:
Prime Shine Services
📞 Phone: 1473-414-8927
📧 Email: primeshineservicesgd@gmail.com
📍 Grenada